For everyone’s safety:

  • Cloth masks or face coverings will be required on site by all patients (even though we would love to see your smile!)
  • Covid-19 screening questions are mandatory for all patients and staff
  • All dentists and assistants are required to wear N95’s throughout any aerosol generating procedures (they will look a little different.)
  • Health Canada approved Medical Gowns for all of our clinicians that are changed for every single appointment
  • Readily accessible hand sanitizer throughout at 70% or greater alcohol content

New entry procedures:

  • Patients will be asked to wait in their vehicles until their appointment time (catch up on your email, listen to tunes.)
  • Patients will be asked to use our hand sanitizer upon arrival and exit
  • Physical Distancing within the clinics required, whenever possible
  • Only patients (and essential caregivers) are permitted inside – no additional family members (might be the only time you have had in weeks)
  • Electronic forms are being used for documentation to minimize paper exchange (also good for the planet)

Physical environment:

  • We have enhanced are already rigorous cleaning protocols with additional frequent disinfection
  • Reception Plexiglass screens are in place (it is still our great reception staff behind there!)
  • Magazines, newspapers and toys have been removed from our waiting areas
  • Our Smile City slide and playground area will be closed for the time being (we love our play area too, but just not possible right now)


  • HEPA filtration in each operatory with certified HVAC approval and install
  • HVAC certified fallow times for operatories. This ensures maximum filtration of air for each operatory to ensure the cleanest air for your appointment

Hours & bookings:

  • We will be adjusting our hours to meet patient demand and staff availability throughout this period
  • We will be calling all patients who had treatment pending or cancelled and they will be scheduled in based on urgency (and we miss you, so we want to re-connect!)